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Refund policy
Thank you for shopping with SENSZO. We want you to be happy with your purchase.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in its original condition, and returned with any original packaging.
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for your bank or payment provider to process and show the refund in your account.
Original shipping charges are not refundable unless the return is due to an item that arrived damaged, faulty, or incorrect.
Cancellations
You may request a cancellation before your order has been fulfilled by contacting us at support.seszo@gmail.com as soon as possible. Once an order has been fulfilled, it cannot be cancelled. You may still return an eligible item in line with this policy after it has been delivered.
Damaged, Faulty, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, faulty, or incorrect, contact us as soon as possible at support.seszo@gmail.com with your order number and clear photos of the issue. We will work with you to resolve the problem.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Contact Us
For any questions about returns or refunds, please contact us at support.seszo@gmail.com